Occasionally the Octiv Support team may request login access in order to assist you with a question or issue that pertains to one user in particular. This would allow Octiv Support to access your account using an Octiv specific user login to troubleshoot issues pertaining to your question.

As an Octiv administrator, you have the ability to grant this login access and specify the duration of time Octiv Support is able to log in. To grant Octiv Support login access, you could follow the below steps:

  1. Select Administration from your User Profile menu
  2. Click Users
  3. Select the user you wish to grant login access
  4. Go to the Grant Account Login Access tab
  5. From the drop-down, select the length of time you wish to grant login access for (1 day, 3 days, 1 week, or 1 month)
  6. Click Save

As a Standard User, you have the ability to grant login access and specify the duration of time Octiv Support is able to log in as your user profile. To grant Octiv Support login access, you could follow the below steps:

  1. Select User Profile from the User Profile menu
  2. Go to the Grant Account Login Access tab
  3. From the drop-down, select the length of time you wish to grant login access for (1 day, 3 days, 1 week, or 1 month).
  4. Click Save

Did this article help?

Please provide us your feedback below.

* How helpful was this article?

If you have any additional questions and would like to be contacted by a member of our support team, please provide your email.