TinderBox Transforms Customer Experience for Lindamood-Bell
Nationwide Learning Center Improves Sales Process, Brings Sales Process Online
INDIANAPOLIS (May 10, 2016) — TinderBox, a leader in sales productivity technologies, announced today that educational organization Lindamood-Bell transformed its customer experience by bringing its sales process online with TinderBox.
After migrating from a legacy system to Salesforce, the company chose TinderBox to streamline its enrollment and recommendation processes. The result allows customers to fill out forms completely online and sign them with DocuSign.
“Consumers now demand online interaction with brands,” said Dustin Sapp, TinderBox chief executive officer and co-founder. “With TinderBox and DocuSign, Lindamood-Bell delivers a customer experience that’s both frictionless and tailored to each customer’s needs.”
Lindamood-Bell’s salespeople now create forms using Salesforce data and sends the TinderBox-powered documents online. Customers receive the forms, complete them, sign them and send them back electronically, shaving days off the company’s original, online process.
“The integration [of Salesforce and TinderBox] is completely seamless,” said Elizabeth Hardman, Director of Business Solutions at Lindamood-Bell. “Because everything is in Salesforce, they never have to actually leave the CRM to create and send documents.”
The announcement of Lindamood-Bell’s success with TinderBox follows the release of TinderBox’s SaaS Buyer Journey Timeline. By partnering with market analyst Forrester, the interactive site walks visitors through the TinderBox buyer journey and provides valuable information on how SaaS buyers make decisions throughout the sales process.
Octiv provides a document workflows platform designed to create efficiencies in generating documents like proposals, quotes, contracts, presentations and more. Octiv integrates data from back-office systems to streamline workflows, save time and accelerate the document creation and delivery process. Founded in 2010, Octiv services more than 400 organizations including enterprises such as General Electric and Siemens, and high-growth companies such as Lindamood-Bell and G/O Digital. To learn more, visit octiv.com.