Former Salesforce Marketing Cloud, ExactTarget Leader to Lead, Scale Client Support Team
INDIANAPOLIS (Apr. 25, 2016) – TinderBox, a leader in sales productivity technologies, announced today that client support expert Shannon Bradley has joined the company as its vice president of client health.
Bradley has nearly two decades of experience managing and leading client support teams for enterprise organizations. In her role with TinderBox, Bradley will oversee post-implementation client success operations, including front-line technical support for clients of all sizes.
“The success and satisfaction of our clients is our top priority, and as our company scales, dedicating resources to this effort is critical,” said Dustin Sapp, TinderBox co-founder and chief executive officer. “Shannon’s experience with global organizations provides the perspective we need to continue providing each of our customers the world-class support they deserve.”
Prior to joining TinderBox, Bradley was vice president of global support for Salesforce Marketing Cloud. Previous positions include director and senior director of global support for ExactTarget, and project manager at customer experience firm The Customer Group.
“TinderBox provides an exceptionally strong platform that enables sales teams to solve complex problems,” said Bradley. “My goal as vice president of client health is to scale our support organization and provide even more value to our customers.”
Bradley is the latest addition to the TinderBox executive team. In January, former Salesforce and ExactTarget sales veteran John Kwiatkowski joined the company as its vice president of enterprise sales.
Octiv provides a sales productivity platform designed to create efficiencies in process workflows for creating and managing documents and assets like sales presentations, quotes, proposals and contracts. Octiv integrates data from CRM, CPQ, ERP and other systems to streamline workflows, save time and accelerate sales opportunities. Founded in 2010, Octiv serves over 400 organizations including large enterprises such as General Electric and Siemens, and high-growth companies such as DoubleDutch and G/O Digital. To learn more visit www.Octiv.com.